Ben Boyle lives here!

I'm only half listening …

I love my phone, I love my MP3s. When you travel an hour to and from the city (an hour each way that is) the music is a great backdrop. Even with a mere 16MB memory stick (let's say, 4 songs) that need to be changed regularly, if they're cool songs it's a groovy time.

So it's with a deep sadness that cannot be expressed in words that I must say my headset is broken. I only get audio in the left ear. Silence in the right. Silence. *sigh* You would not believe how hard it is to replace this headset. Standard headphone won't fit, an adapter won't support the microphone, nobody makes headsets this type anyway, unless you want to pay $400 for top of the line bluetooth headphones (which if I was rich I might consider).

Optus reckon my insurance should cover it. At least, that's what they said on the phone. I need to go into a store to take the next step. Meanwhile I'm listing to port as my inner balance has gone askew …

•  Ben said:

  OK, 50 minutes on hold to Optus Customer Care. It's official, they don't care about their customers at all.

•  MuzeKez said:

  50 minutes! That must be some kind of lousy customer service record. Did you stay on hold or give up after that long?

•  Ben said:

  I gave up of course. It was actually 30mins on hold waiting for a supervisor, then 20mins when I tried to call back (nobody answered at all).
  
  I got through wednesday morning and a headset was supposed to arrive by courier today. It didn't. Tomorrow, I hope?

•  Ben said:

  headset finally arrived wheee!
  if you need one, get it from Genuine Mobile Accessories. I hear they're the only place in Australia that stock them. And they have a surplus.
  
  Go figure :)

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